Privacy Policy

1. Introduction

Willowmere is committed to protecting the privacy of the families and individuals who reach out to us. This policy explains what personal data we collect, how we use it, and the choices available to you. It applies to our website and to any communication you have with us regarding our facilitation and coordination services. If you have questions about this policy, you may contact us at [email protected].

2. Data We Collect

When you contact us or use our services, we may collect the following personal data:

• Name and contact details, including email address and phone number
• Messages or information you share with us through our contact form
• Basic technical data collected through cookies, such as browser type and visit patterns

This data is collected directly through our contact form and, where consented to, through cookies on our website. We process this information based on your consent or, where relevant, to take the steps needed to arrange the services you have requested. Contact form data is generally retained for up to 24 months unless you ask us to remove it sooner.

3. How We Use Your Data

We use personal data to:

• Respond to inquiries and arrange facilitation or coordination sessions
• Communicate scheduling details, working hours, and session logistics
• Improve our website and services based on general usage patterns
• Meet legal and regulatory obligations where applicable

We do not sell personal data to third parties. Where analytics tools are used, data is processed in aggregate to help us understand how our website is used.

4. Data Protection Measures

We take reasonable technical and organizational steps to protect personal data, including secure storage practices, restricted access to client information, and regular review of our data handling procedures. Should a data breach occur that affects your personal information, we will take appropriate steps to notify those affected in line with applicable regulations.

5. Cookies

Our website uses cookies to support basic functionality and, where you consent, to understand how visitors use our site. You can review and manage your cookie preferences at any time on our Cookie Policy page.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Request a copy of your data in a portable format
• Object to certain uses of your data
• Withdraw consent at any time

To exercise any of these rights, please contact us at [email protected]. If you believe your data has not been handled appropriately, you may also raise a concern with Thailand's Personal Data Protection Committee.

7. Third-Party Links

Our website may occasionally link to third-party resources. We are not responsible for the privacy practices of external websites and encourage you to review their policies separately.

8. Children's Privacy

Our services are intended for adults arranging support on behalf of their family. We do not knowingly collect personal data directly from minors under 18 through our website.

9. Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised "Last Updated" date.

10. Contact Us

For any privacy-related questions, please reach us at [email protected] or write to us at 112 Huay Kaew Road, Chang Phuak, Chiang Mai 50300, Thailand.